Samsung Rewards Program

A. Overview of Samsung Rewards Program

The Samsung Rewards Program (the "Program" or “Samsung Rewards”) is a loyalty program sponsored by Samsung Electronics H.K. Company, Limited (“Samsung”) through which individuals (“Participant(s)”) who have a valid Samsung Account ID, may earn points (“Point(s)”) that will be credited to Participant's Samsung Rewards Account (“Rewards Account") as set forth herein, Participants may redeem their Points through Samsung.com or Samsung Shop Mobile App (the “Samsung Online Platform”) as described below.

B. Eligibility and Participation in the Program

1. The Program is open to residents of Hong Kong SAR and Macau. Participants must have a valid Samsung Account ID. If you do not have a Samsung Account ID, visit https://account.samsung.com and follow the links and instructions to create an account.

2. The Samsung Account Terms and Conditions, which you agree to when creating a Samsung Account, form an integral part of these Terms. The latest version of these Samsung Account Terms and Conditions can be found here https://account.samsung.com/membership/policy/terms. In case of any inconsistency or conflict between these Terms and the Samsung Account terms and conditions, these Terms shall prevail. The Program is provided to individuals only. Corporations, associations, including school organizations, or other groups may not participate in the Program.

3. The Program and these Terms apply to the earning and redemption of Points in Hong Kong and Macau. Other Samsung companies may have their own, separate, Samsung Rewards Programs. Points earned from one Samsung Rewards Program must be redeemed with the same Program. You may register a Rewards Account with additional Samsung companies so that you can earn and spend points in multiple countries. Your Points balances will be shown separately for each Rewards Account.

4. Registration

Participants who registered their Samsung Account before 23 September 2025 are not enrolled into Samsung Rewards automatically. They can register and create a Rewards Account by following this link https://v3.account.samsung.com/dashboard/intro, providing their Samsung Account ID, and agreeing to these Terms.

Participants who registered their Samsung Account on or after 23 September 2025 are automatically enrolled into Samsung Rewards as part of their Samsung Account benefits.

If you are not sure whether you already have access to Samsung Rewards, or still need to register, you can find out by visiting: https://www.samsung.com/hk_en/mypage/rewards

Continued participation in the Program constitutes each Participant's continued full and unconditional agreement to these Terms as they may be updated from time to time, and representation that Participant meets the eligibility requirements set out in these Terms.

There is a limit of one (1) Rewards Account per person/e-mail address, regardless of whether more than one person uses the same e-mail address. The person who is the authorized e-mail account holder of the e-mail address indicated when registering (and who otherwise meets the eligibility criteria) will be deemed the Participant.

5. Participant's personal data: To learn how Samsung will use the personal data collected in connection with the Rewards Account and/or this Program, read the Samsung Account Privacy Notice here: https://www.samsung.com/hk_en/info/privacy/

C. Duration, Modification and Termination of the Program

1. The Program will continue until Samsung announces its termination. Samsung also reserves the right to suspend the Program or modify the Terms at its discretion. Termination, modification or suspension may affect a Participant's ability to redeem accumulated Points. Samsung shall provide as much notice of termination or material modification of the Terms as reasonably possible, and not less than 3 months’ notice for termination of the Program.

2. Samsung may in its sole discretion modify, withdraw, amend or add to any Samsung Rewards and tier benefits or features. Samsung will give as much advance notice as practicable of such action to Participants.

3. Examples of the action which Samsung may take under this clause include modifying the right to earn or redeem Samsung Rewards Points including the rates of redemptions or tier thresholds, amendment or withdrawal of tier status, and the amendment or withdrawal of tier benefits.

4. A Participant's continued participation in the Program after the end of the notice period constitutes his or her acceptance of any changes to these Terms. Any changes will apply to previously accrued Points. Participants who do not wish to accept changes to the Program can cease to use Samsung Rewards.

D. Earning Points

1. Earning Points through Purchase of Samsung Products or Services:

(a) Samsung will offer Points for purchase of all products or services through the Samsung Online Platform (The standard rate used to determine the Points received for purchasing a product/service is 1 Point for each HK$1 spent).

(b) Participants will earn Points as follows:

i. Participants must log into their Samsung Account at check out when purchase.

ii. Participants will receive Points based upon the final cost paid at check out (whether paid-in-full or approved for Samsung or other financing). The final cost will be calculated after all discounts, including use of Points to purchase, coupons, promo codes and gift certificates have been redeemed and will not include shipping or taxes or other fees, if any. The number of Points that will be earned will be displayed after check out.

iii. Points will be credited to Participants’ Rewards Accounts within seven (7) working days after delivery has been completed.

iv. If a Participant does not log into his Samsung Account during the purchase process for a product/service, then the Participant is forfeited the eligibility to request Points at a later time.

(c) If a product or service is returned for any reason after Points have been credited, Samsung reserves the right to deduct the corresponding Points from Participant’s Rewards Account.

2. Earning Points through other Special Offers: Samsung may also offer Points through promotional offers to some or all Participants for limited time periods. These offers may be communicated through the Samsung Members App and other Samsung touch points such as Samsung.com. Each offer will provide details and terms including how to participate and other limitations or restrictions. Samsung may notify eligible Participants with this special opportunity through push notifications and/or to the email address associated with their Samsung Account.

E. Point Value, Forfeiture of Points, & Viewing Points

1. No Cash Value or Transferability. Points do not constitute property, do not entitle a member to a vested right or interest and have no cash value. As such, Points are not redeemable for cash, transferable or assignable for any reason. Accordingly, Points are not transferable upon death, as part of a domestic relations matter or otherwise by operation of law. The sale or transfer of Points is strictly prohibited. Points may not be sold on any secondary market, and any transfer of Points to a secondary market shall be deemed void. You will not be compensated if your Samsung Rewards Account is terminated, your points are forfeited or expire, or you become ineligible to hold an account. There shall be no carry over or transfer of Points to other Samsung programs, unless otherwise stated in these Terms or determined by Samsung in its sole and absolute discretion. Samsung reserves the right to adjust the points value accrued by a Participant in the event that Samsung has reasonable grounds to suspect fraud.

2. Point Expiration. Points expire as follows:

(a) Points added to a Rewards Account will expire 24 months after the date on which they were added.

(b) Points not redeemed before expiry are forfeited.

3. Accrued Points are viewable in Participant’s Rewards Account. The number of Points collected by each Participant will be tracked in the Participant’s Rewards Account. Points will be credited to Participant’s Rewards Account after (i) order completion; (ii) the applicable return period has lapsed; and/or (iii) the applicable chargeback window has closed. However, each Participant will have the responsibility of ensuring that his/her Points are properly credited. Any claim for Points not credited accurately, for instance due to a hardware or internet connectivity issue or Rewards Account malfunction must be received by Samsung within seven (7) working days upon delivery. Manual issuance of Points can take up to sixty (60) days. You are responsible for checking the accuracy of your Rewards Account.

4. Samsung’s internal record of the Points summaries and Participant’s Reward Account is determinative in the event of any inconsistency caused by a mechanical error on the Participant’s Rewards Account page. Samsung reserves the right to require proof of accrual of Points and Samsung reserves the right to delay the processing or redemption of any Points without notice to Participants in order to assure compliance with these Terms. Participants are responsible for maintaining the confidentiality of their Participant Rewards Accounts and activity on their Participant Rewards Account, and Participants agree to accept responsibility for all activities that occur under their Rewards Account.

5. Participation in the Program is subject to these Terms. Any misrepresentation or fraudulent activities in connection with the Program or any material violation of these Terms may result in the forfeiture of the affected Points, the termination of your Rewards Account, including the forfeiture of all Points accrued to date, and the termination of your Samsung Account in the event of serious breach, as well as the use of any other legal remedies available to Samsung.

6. Samsung shall provide you with a notification of any action taken under these Terms, including termination or forfeiture by emailing you at your registered email address. The notification will include the reasons for the action taken by Samsung.

7. You may challenge any action we take by following the steps set out in the notification provided, or by contacting Samsung on +852 3698 4698.

F. Redeeming Points Earned

Points may only be used to purchase products through Samsung Online Platform.

1. Using Points to Purchase items on Samsung Online Platform

(a) Points may be used to partially purchase a product(s) offered within the Samsung Online Platform when Participant is logged into their Samsung Account. Please note, the maximum number of Points that can be used towards the purchase of a product is up to 99% of its retail value. The remaining value must be paid via the payment methods available to the Participant at checkout.

(b) The number of Points available to use for the purchase and its corresponding discount to purchase may be displayed during check out. While Points do not have a cash value as set out elsewhere in these Terms, Participants can obtain a discount of HKD1 for every 100 Points redeemed as standard.

(c) Points may not be used to pay for additional services such as Samsung Care +, shipping, taxes or other fees.

(d) Upon completion of check out, the Points will be deducted from Participant’s Rewards Account. The deduction of Points is final and except as described below in subsections (e) and

(f), Points will not be returned.

(e) Where return or cancellation of a product(s) purchase is permitted, Points will be returned to Participant upon cancellation or once Samsung confirms satisfactory return of the applicable product(s).

(f) Where both cash and Points are used for a purchase or where multiple products are purchased but not all products are satisfactorily returned, the Points returned to Participant will be provided on a pro-rata basis.

(g) Samsung reserves the right to modify the list of products available for purchase, as well as their corresponding Point values, at any time, although a reasonable range of products will be available for as long as the Samsung Rewards Program is active.