< Samsung Galaxy Store Terms and Conditions for User >

PLEASE READ THESE TERMS AND CONDITIONS FOR SAMSUNG GALAXY STORE (“Terms”) CAREFULLY BEFORE USING THE SAMSUNG GALAXY STORE AND ACCEPTING THE TERMS, BECAUSE IT CONSTITUTES A BINDING LEGAL AGREEMENT BETWEEN YOU AND SAMSUNG. If You are an individual, “You” means Yourself and anyone who works with or assists You. If You work for, or own, an entity, “You” means the entity, which You agree You are authorized to represent, as well as all other persons who own, or are employed by, or perform work for, that entity. “Your” means things that belong to or are associated with You. "We," “Us” or "Samsung" means Samsung Electronics Co., Ltd. which has its primary business location at Samsung Electronics Co., Ltd. 129, Samsung-Ro, Yeongtong-Gu, Suwon-Si, Gyeonggi-Do, 16677, Korea. These Terms also include other Samsung entities which own or control Samsung, or are also owned or controlled by Samsung’s owner, or in which Samsung has an ownership interest which exceeds fifty percent or which enables it to direct the management of the entity. Where this definition applies to any obligation You have to protect, pay or reimburse Samsung for any damages or losses, the term “Samsung” shall also include its limited liability company members, any of its affiliates and their subsidiaries, and its and their directors, officers, managers, employees, shareholders, agents, and licensors. “Our” means things that belong to or are associated with Samsung. “Service” or “Services” means, both individually and collectively, Samsung Galaxy Store (“Store”), and any application, software, services, websites, and other related services provided by us or any third party designated by us through the store.
UPON YOUR ACCEPTANCE OF THE TERMS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND THE PRIVACY POLICY AND YOU AGREE TO COMPLY WITH AND BE BOUND BY THEM. IF YOU ARE NOT WILLING TO BE BOUND BY THE TERMS, YOU WILL NOT BE ABLE TO ACCESS OR USE THE SERVICE.
These Terms incorporate the Samsung Account Terms and Conditions, located at https://account.samsung.com/membership/terms, that you may have already agreed to for your single sign-on user account with Samsung. If there is any actual conflict between these Terms and the Samsung Account Terms and Conditions, these Terms will prevail as specifically related to the Service.
1. Your use of Samsung Services Your use of the Service (excluding any application, software or services provided to you by Samsung under a separate written agreement) is subject to these Terms. You may contact us through the Help menu of the Store. By using the Service, you can purchase, access and download the content and software applications available in the Store (“Content(s)”), including updates, either at no charge or for the price indicated. Contents available in the Store may be provided by third parties or Samsung. If you purchase a third party Content, you will enter into a contract directly with the third party Content provider, not Samsung. If you purchase a Samsung Content the use of such Samsung Content will be subject to the specific terms of that Content.

2. Accepting the Terms
2.1 In order to use the Services, you must first agree to the Terms. If you do not accept the Terms, you may not use the Services.
2.2 Samsung may, upon providing notification to you, modify these Terms from time to time. Any changes will be notified to you and you will be given a reasonable time period to object to such changes. If you do not object to the changes or if you access or use the Service in any way after receipt of such notice, you will be deemed to have unconditionally consented and agreed to such changes. In case you object to the changes Samsung has the right to terminate your right to use the Service. Samsung will inform you of these consequences in the change notice.
2.3 You may not use the Services or provide us with personal data if: (a) you are under the age of 18 or under the age of majority in your jurisdiction; however, if you are between 14 and 18 (or the age of majority in your jurisdiction) and you have obtained the permission from your parent or legal guardian for your use of the Services, and your parent or legal guardian agrees to these Terms on your behalf, you may use the Store or Services provided you comply with Section 7.3 below), (b) you are a person barred from receiving the Services under the applicable laws of the jurisdiction in which you are a resident or from which you use the Services, or (c) you are in a country or location to which Samsung does not provide the Services.
2.4 If you are between the ages of 14 and 18 (or the age of majority in your jurisdiction), before you use the Services, Samsung may ask you to confirm that you have obtained the permission of your parent or legal guardian, and that they have agreed to these Terms on your behalf. Even if Samsung does not do this, if you use the Services, you are representing the foregoing is true, and expressly exclude and exonerate Samsung from liability deriving from our use of the Service.
2.5 Services may consist of multiple Contents depending on your device type, and some functions may be specialized or separated on certain devices.
2.6. Content(s) Placement. Samsung reserves the right, in its sole discretion, to make all decisions regarding placement or promotion for Content(s). Content(s) may be shown through general rankings (either for the entire Store or for a category within it), following specific user searches or as recommendations for users. In each case the Content(s) shown to users will be ordered as follows:
Type of Placement Ordering Methodology
Search Search results in the Store are based on the match with various data fields, such as title and tags of apps, and relevancy between apps. Results ranking is determined by popularity and weighted score of each field. Apps can boost their ranks per Samsung’s promotion policy.
Ranking The default ranking reflects popularity of the Content(s) which is in turn based on recent downloads, average review ratings, and the number of reviews by users and sellers.
Recommendation We may use content metadata, including title, description, rating, seller, category, tag, user follow, and user attributes, including demographics, order history, app usage, etc. to recommend relevant Content(s) to users in Store.

3. Service Territory
The Service is made available only in certain countries and/or territories, at Samsung’s sole discretion. If you do not reside in one of these countries or territories, and to the maximum extent permitted by law you may not use the Services. Samsung may use certain technologies to verify such compliance.

4. Registration
4.1 In order to access the Services, you will need to provide certain information about yourself as part of the registration process, or as part of your continued use of the Services. You agree to provide accurate, current and complete information required to register with the Service, and at other points as may be required in the course of using the Service ("Registration Data"). You further agree to maintain and update your Registration Data as required to keep it accurate, current and complete. available here https://account.samsung.com/membership/terms/privacypolicy. Samsung may terminate your rights to all or part of the Service if any information you provide is false, inaccurate or incomplete.
4.2 You may be required to provide a username, using your email address and create a password to create your account to use the Services (“Account”). You understand that you are responsible for maintaining the confidentiality of your username and passwords. Accordingly, Samsung is not responsible for any issues arising from or relating to your Account due to your failure to protect your username and/or passwords. If you become aware of, or suspect any unauthorized use of your username, password or of your Account, you must notify us immediately through the Help menu of the Store. For the removal of any doubt, you expressly accept and consent that Samsung waives any liability resulting from your failure to protect your username and/or password, unless you have notified us as stipulated above.
4.3 You can opt for the credit card settings option when you submit your Registration Data or when you purchase Content (by providing your credit card information at that point). Your credit card information and billing information will be stored, managed and kept by credit card companies or Samsung’s third party payment gateway provider. Their privacy policies will apply with regard to your credit card information and other personal information you submit.
4.4 You can also register as a seller using your buyer ID. Additional terms apply to seller members of the Store. Please refer to http://seller.samsungapps.com/help/termsAndConditions.as. If there is any actual conflict between these Terms and the additional terms that apply to seller members of the Store, these Terms will prevail as specifically related to you as a buyer of Content via the Service.

5. Privacy
Samsung respects your privacy. In order to make the Services available to you and process the transactions made by you, Samsung will collect certain information and personal data from you, and use such information and data in accordance with our Privacy Policy (which is hereby incorporated by this reference). Samsung may update the Privacy Policy and will provide prior notice to you of such updates, located at http://account.samsung.com/membership/terms/privacypolicy. By accepting these Terms, you also agree with the conditions set out in the Privacy Policy.

6. Purchasing Contents
6.1 As detailed in Section 1 above and Section 7.2 below, each third party Content is licensed to you by the third party content provider through a separate agreement between you and such third party content provider. Samsung Content is licensed to you by Samsung. As part of the Service, You may have access to free or have the possibility to purchase services or Content from within Content itself (“In-App Purchase”) or subscribe to a service (“Subscription”) or pay a licensefee to access Content (“Paid App”). Content, Paid App, In-App Purchases, Paid App and Subscriptions may or may not contain advertisement.
If payment for Subscriptions, In-App Purchase and Paid App is collected by the third party providing the content or services, the terms from that third party related to payment will apply. If such a payment is collected by Samsung, payment will be made via the current payment method provided in Your account or any other form of payment that we make available to You in the Service. If You want to change your billing information, you may do so online in “My Page” section of the Store. There may be a temporary disruption of your access to the Services until Samsung can verify the validity of the new billing account or credit card account information.

If You do not have a current payment method, You will be asked to provide billing information (e.g., name, billing address, credit card information) to be used by the third party payment processor designated by Samsung (“Payment Processor”). Samsung may change the designated Payment Processor from time to time. By providing details of a payment card or online account to be billed, You confirm that You are authorized to purchase the digital items and that You are a holder of the card or are authorized to use it. You acknowledge that You may be separately required to accept the Payment Processor’s own terms governing use of its services in the manner it specifies. If We are required to collect or pay any taxes in connection with Your purchase of Paid Content or In-App Purchase, such taxes will be charged to You at the time of the transaction. You are responsible for any third party fee such as internet, mobile carrier fee or other access or data fees in connection with Your use of the Service. Prices are subject to change, and the currency or price may vary depending on Your location.

For Subscriptions, You will be automatically charged each billing period (which can be weekly, monthly or annually depending on the Subscription period). From time to time, You may benefit from accessing Content at no charge for a trial period. After the trial period, You will be charged the Subscription fee each billing period until You cancel Your Subscription. To avoid being charged, You must cancel before the end of the trial period. If You cancel Your trial, You will have access to the Subscription content until the end of current term. You may cancel a Subscription at any time 24 hours before the end of the applicable billing period. To cancel, go to “My Page” section of the Store. The cancellation will apply to the next period. No refund will be granted for the current billing period, except as otherwise provided in Our Refund Policy as set forth below.
To the maximum extent permitted by applicable law, all sales of Paid App, Subscriptions, or In-App Purchase from the Service are final may be cancelled within 14 days from the receipt of an order confirmation by providing Samsung with a written notice stating the intention to cancel and the details of the purchase. However, the cancellation right does not apply to digital Content in case you have agreed that their delivery or provision is to commence prior to the expiry of the cancellation period. and the customer waives his right to withdraw from the contract within the cancellation period once the digital content has been downloaded.
Right of revocation
If you are a consumer, you will be granted a right to withdraw from any purchases of paid Contents within 14 days upon contract conclusion.
In order to exercise your right of withdrawal, you must notify Samsung of your decision to withdraw from this Agreement by means of a clear statement (e.g. by letter, fax or e-mail). You can use the below sample revocation form, which is not mandatory.
In order to comply with the withdrawal period, you have to send the notification before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund.
Standard revocation form
If you wish to withdraw from your purchase, please complete the following form and send it to Samsung:
To: Samsung Customer Service Center (http://help.content.samsung.com/)
I hereby withdraw from the contract concluded for the purchase of the following goods / the provision of the following service: …
Order date: …
Name and contact details of user: …
Signature (only for letter): …
Date: …
If You encounter any technical issue accessing the content You purchased, You must submit an inquiry via http://help.content.samsung.com/ no later than 2 months after placing Your purchase. If Samsung determines that the Paid App or purchased content is defective or technical issues prevent the download of the Paid App or content, and provided You have contacted Samsung within 7 days after Your purchase, Samsung may replace the Paid App or content or issue a refund, according to your request. The refund may not be granted if Samsung determines, in its sole discretion, that the request is fraudulent or abusive.

7. License of Content
7.1 The Content made available to You through the Services are licensed, not sold, to You. Your license to each Content You obtain through the Service is subject to the applicable end user license agreement or other applicable end user terms of use. All rights not expressly granted to you are hereby reserved.
7.2 You acknowledge that your license of each third party Content through the Services is governed by a separate agreement between you and the third party content provider only, and the third party content provider is solely responsible for (a) the licensed third party Content, (b) the Content, services, advertisements, functionalities and data processing therein, (c) any warranties provided, and (d) any claims you may have relating to or your use of such third party content. You acknowledge that Samsung is (i) acting solely as a distributor in providing the third party content to you, (ii) is not a party to such license, and (iii) is not responsible for the third party content, the content and functionalities therein, or any warranties or claims you may have relating to or your use of the third party content.
7.3 The Services make available Contents to end user customers for non-commercial uses only. You warrant and represent that you will download the Content you purchase only to your devices for your personal use. Contents may be downloaded any number of times and to a number of your devices, but in any case no more than ten (10) that are registered to your Account, provided expressly that no more than one (1) copy is installed on a single device at any one time. You also acknowledge that: (a) Samsung may, in its sole discretion, with the prior notification, set, reduce or change the number of your devices to which you can download the Contents; (b) some Contents, particularly Contents that you purchase inside or through an Service , paid or unpaid, do not allow downloading to multiple devices; and (c) not all of your devices, regardless of whether it is the same platform or not, may qualify for multiple downloading.
7.4 You understand that the Services and Contents include a security framework using technology that protects digital information (“Security Framework”). Your use of the Contents is limited to certain usage rules established by such Security Framework.

8. System requirements
Use of the Services requires a device which is compatible with the Services, and may require a device such as a computer, laptop, smartphone, tablet, wearable, Internet access (fees may apply), and certain software (fees may apply), including obtaining updates or upgrades from time to time. Because use of the Services involves hardware, software and Internet access, your ability to use the Services may be affected by the performance of these factors. High speed Internet access is strongly recommended. You acknowledge and agree that such system requirements, which may change from time to time, are solely your responsibility.

9. Proprietary rights
9.1 Samsung (and Samsung’s licensors, as applicable) owns all rights, title and interest in and to the Services, including all associated intellectual property rights, whether registered or not, and wherever in the world such rights may exist.
9.2 Nothing in these Terms gives you a right to use any of Samsung’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
9.4 You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Services or Content.

10. Software updates and availability of Services
10.1 With the “Automatic Update” function enabled (as in the default setting in the System Update menu in the Settings), Samsung’s software that you utilize for the Services may automatically download and install updates from Samsung from time to time. These updates may improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules or completely new versions. You agree to receive and allow Samsung to deliver such updates to you as part of your use of the Services. If you have chosen to disable the “Automatic Update” function, then you can check the availability of new Updates by clicking on the “Check Update” menu in the Settings. Given the importance of receiving Updates for security software in a timely manner to defend against new threats, however, security-related Updates may be automatically downloaded and installed without your prior consent, even if you have disabled the “Automatic Update” function. We recommend that you check availability of any new Updates periodically for optimal use of your device.

10.2 Samsung reserves the right, at its sole discretion, to modify the Services at any time, with prior notice to you. Any changes will be notified to you and you will be given a reasonable time period to object to such changes. If you do not object to the changes or if you access or use the Service in any way after receipt of such notice, you will be deemed to have unconditionally consented and agreed to such changes. In case you object to the changes Samsung has the right to terminate your right to use the Service. Samsung will inform you of these consequences in the change notice. The Services may not be available at all times, such as during maintenance breaks. Samsung may decide, at its sole discretion, to suspend or terminate the Services (or any part thereof) at any time, with prior notice to you.
10.3 You must not access or attempt to access any of the Services other than through the interface for the Services made available by Samsung. Without limiting the foregoing, you must not access or attempt to access any of the Services through any automated means, including scripts or web crawlers. You shall also not try to change any encoding or programming of the Service, or try to obtain or to modify the source code of the Services or related tools. You may not interfere or attempt to interfere with the operation or use of the Service by others in any way through any means or device, including but not limited to spamming, hacking, uploading computer viruses or time bombs, or any other means. You may not, using the Service, collect or harvest personal information, including but not limited to account names and contact information. You may not impersonate or pretend to be anyone else but you, including without limitation, by creating fraudulent or spoof accounts, or using someone else’s image without their consent. You may not use any robot, spider, script, or any manual or automated program or other means to extract, download, index, create multiple accounts, frame, enclose, mine, scrape, reproduce, or circumvent the presentation, operation, or intended use of any feature, function, or part of the Service.

11. Termination
11.1 These Terms will continue to apply until terminated by your or by Samsung in accordance with the terms herein.
11.2 If you want to terminate your Account, please notify us through the Help menu of the Store. Samsung will terminate your Account promptly upon receipt of your notice and provided that you have settled all outstanding amounts associated with your Account. When your account is terminated, all data or other information associated with your Account may be deleted permanently. Samsung shall have no liability for such deletion resulting from your Account termination. Termination of your Account as a buyer will not affect your use of the Services as a seller.
11.3 Samsung may, at any time and for any reason, terminate your Account or your use of the Services by providing you with prior reasonable written notice of termination at the email address you provided in your Registration Data. You will be required to settle all outstanding amounts due associated with your Account immediately upon termination. Termination of your Account as a buyer will not affect your use of the Services as a seller.

12. Disclaimers and Limitation of Liability
12.1 Third Party Websites and Content. The Services may include links to other websites and/or content. Samsung has no control over, and no responsibility or liability for, websites and content which are not provided by Samsung.
12.2 Disclaimers. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND SAMSUNG OWNED CONTENT IS PROVIDED “AS IS”, "WHERE IS" AND “AS AVAILABLE” AND WITHOUT WARRANTIES OF ANY KIND. SAMSUNG, SAMSUNG AFFILIATED COMPANIES AND ITS LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OR GUARANTEES OF ANY KIND OR NATURE, WHETHER EXPRESS OR IMPLIED, REGARDING THE SAMSUNG OWNED CONTENT AND SERVICES, AND TO THE EXTENT PROHIBITED BY LAW, SPECIFICALLY DISCLAIMS ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, WITHOUT LIMITING THE PREVIOUS DISCLAIMER, SAMSUNG, SAMSUNG AFFILIATED COMPANIES AND ITS LICENSORS DO NOT REPRESENT, WARRANT OR GUARANTEE THAT THE SAMSUNG OWNED CONTENT AND SERVICE WILL (I) BE COMPATIBLE WITH YOUR HARDWARE OR SOFTWARE, (II) OPERATE IN AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE MANNER, (III) WILL ALWAYS BE AVAILABLE OR FREE FROM ALL HARMFUL COMPONENTS OR ERRORS, INCLUDING BUT NOT LIMITED TO VIRUSES, INTERFERENCES, CORRUPTION OR OTHER SECURITY INSTRUCTIONS, OR (IV) WILL BE SECURE OR IMMUNE (INCLUDING THE SAMSUNG OWNED CONTENT DELIVERED TO YOU OR THE INFORMATION YOU PROVIDED) FROM HACKING OR OTHER UNAUTHORIZED ACCESS.
12.3 Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL SAMSUNG, SAMSUNG AFFILIATED COMPANIES OR ITS LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE DAMAGES OR LOST PROFITS, EVEN IF SAMSUNG, SAMSUNG AFFILIATED COMPANIES OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES EXCEPT AS OTHERWISE EXPLICITLY PROVIDED BY THE APPLICABLE LAWS. THIS LIMITATION AND WAIVER ALSO APPLIES TO ANY CLAIM YOU MAY BRING AGAINST ANY OTHER PARTY TO THE EXTENT THAT SAMSUNG WOULD BE REQUIRED TO INDEMNIFY SUCH PARTY FOR ANY CLAIM. IN NO EVENT SHALL SAMSUNG’S AGGREGRATE LIABLITY TO YOU UNDER THIS AGREEMENT EXCEED THE PURCHASE PRICE OF THE APPLICABLE CONTENT AND SERVICES.

13. Indemnification
To the extent permissible by law, You will indemnify, release and hold harmless Samsung, each Samsung Affiliated Company, its licensors, and all officers, directors, agents and employees of Samsung, each Samsung Affiliated Company and its licensors, and any party acting on Samsung’s behalf, from and against any and all third party claims, actions, liabilities, losses, damages, judgments, costs and expenses, including reasonable attorneys’ fees arising out of (i) any use of the Services by you or by any person that you allow to use the Services not in accordance with these Terms, (ii) any breach of these Term by you or by any person that you allow to use the Services or (iii) any violation of any laws, regulations or the rights of any third party by you or by any person that you allow to use the Services.

14. Copyright protection
Samsung will respond to notices of alleged copyright infringement and may terminate the accounts of alleged infringers. If you believe a third party is infringing your copyrights, please contact us through the Help menu of the Store.

15. Advertisements
By accepting these Terms, you acknowledge that some of the Services are supported by advertising revenue and may display advertisements and promotions. As consideration for access to and use of the Services, you agree that Samsung may place advertising on the Services at its sole discretion.

16. General legal terms
16.1 These Terms and all other terms and policies referred to herein constitute the entire legal agreement between you and Samsung governing your use of the Services and supersede any prior agreements between you and Samsung relating to the Services, excluding any Content, software and services which Samsung may provide to you under a separate written agreement.
16.2 You agree that Samsung may provide you with notices, including those regarding changes to these Terms, by email, regular mail, or postings on the Services.
16.3 You agree that if Samsung does not exercise or enforce any rights or remedy which is contained in the Terms or which Samsung has at law or in equity, such omission will not be taken to be a waiver of any or all such rights and remedies, and that those rights and remedies will remain available to Samsung.
16.4 If any court of law with competent jurisdiction rules that any provision of these Terms is invalid, such provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.
16.5 You acknowledge and agree that each Samsung Affiliated Company shall be third party beneficiaries to the Terms and shall be entitled to directly enforce, and rely upon any provision of these Terms, which confer a benefit on or rights in favor of each Samsung Affiliated Company. Other than the foregoing, no other person or company shall be third party beneficiaries hereunder. For the purposes of herein, an “Affiliated Company” of Samsung is any company, corporation, firm, partnership or other entity that controls , is controlled by, or is under common control with Samsung; the terms “controls” and “controlled” mean the ability to direct the management of the relevant entity.
16.6 You may not transfer, assign, charge or otherwise dispose of these Terms, or any of your rights or obligations arising under these Terms. Samsung may transfer, assign, charge, sub-contract or otherwise dispose of these Terms, or any of its rights or obligations arising under these Terms, at any time.
16.7 These Terms are governed by the laws of the jurisdiction where you are a resident, without regard to its conflict of law provisions. These Terms shall not be governed by the UN Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. If You are a consumer (and where this term is not otherwise defined in your local law, this means ‘not using the Service as part of a business, trade or profession’) then the courts of the territory in which you are resident have non-exclusive jurisdiction to hear and decide any dispute, controversy or difference arising from these Terms or the Service. Alternatively, to the right to turn a court, You are entitled to turn to alternative dispute resolution entities, such as Online Dispute Resolution (ODR) Platform (available Platform (available at http://ec.europa.eu/odr) or to alternative dispute resolution entity established in Your jurisdiction. Where local law permits a choice of court, the court shall be the court in the city of the Samsung entity in your country. If You are not a consumer, if a dispute, controversy or difference arising in any way from these Terms or Your use of the Service is not amicably settled, it shall be subject to arbitration proceedings under the arbitration rules of the International Chamber of Commerce. Notwithstanding the foregoing, Samsung may apply for injunctive remedies (or an equivalent type of urgent legal relief) in any court of competent jurisdiction. Arbitration hearings shall be conducted in English.
16.8 In order to comply against improper performance of the Services and Samsung owned Content You should send your complaint to http://help.content.samsung.com/. The complaint shall include your name, contact details and details of your complaint. Samsung will answer your complaint within 30 days.